Overview
Generic Claim Resolution represents a Claim Resolution stated by a Claim Resolution Committee.
Navigation
Admin ► Support Entities ► Generic Dispute ► Generic Claim Resolution
Field | Description |
ID | Field represents unique generic claim resolution id. |
| Workflow Status | It shows the workflow status of the Generic Claim Resolution. By default, it shows created. It changes the workflow status as per approval. |
Generic Claim | Field represents the Claim associated to this Claim Resolution. |
Resolution Type | Upon acceptance or rejection of the Claim, the Claim Responsible Users must enter a Claim Resolution Type in order to typify the Resolution. Look up functionality is needed filtering by the Claim Result. |
Decision | The decision made by the Claim resolution committee regarding the Claim originally submitted |
Justification | Field represents the note related brief justification of the decision |
Resolution Document | This is a hard copy of the Document Claim Resolution signed by all members of the Claim Resolution Committee. |
Attachment Tab | Collection of 0 to more files that are considered relevant to support the Claim Resolution. |
Claim Additional Information Tab | If the committee considers that some of the information provided by the vendor as part of the claim needs to be clarified or more specific, the Claim Responsible Users may contact the Vendor in order to gather more information about the claim. |
Claim Resolution Committee Member Tab | All the employees that are part of the claim resolution committee. |
Overview
Attachment tab allows attaching one or more files that are considered relevant to support the Claim Resolution.
Attachment Tab screen Fields
Field | Description |
ID | Field represents the unique code of Attachment. |
| Attachment Classification | It allows to select the attachment type from the drop-down list. |
Title | Field represents the Title of the attachment. |
Description | Field represents the Description of the attachment. |
Attachment | Field allows users to attach the file. |
Date time | Field represents the Date and Time of the document uploaded. |
| Date | It allows the user to select the date for the attachment from the date picker. |
User | Field represents the users who is assigned this task. |
Overview
If the committee considers that some of the information provided by the vendor as part of the claim needs to be clarified or more specific, the Claim Responsible Users may contact the Vendor in order to gather more information about the claim.
Claim Additional Information Tab screen Fields and Tab
Field | Description |
ID | Field represents the claim additional information ID. |
Status | The basic stages are ‘Waiting for Response’ and ‘Response Submitted’. The default value is ‘Waiting for Response’. |
Required Information Date | The date when the information requirement was notified to the vendor. |
Vendor Response Date | Date when the vendor submitted the response. |
Request Communication Method | This is the communication method used for requesting the additional information to the vendor, the communication method may differ from the communication method used to submit the Claim. |
Response Communication Method | This is the vendor’s response communication method used. |
Vendor Response | Response given by the vendor. |
Additional Information | Any additional information is noted here. |
Attachment Tab | Collection of 0 to more files that are considered relevant to support the Claim Resolution. |
Overview
Attachment tab allows attaching one or more files that are considered relevant to support the Claim Resolution.
Attachment Tab screen Fields
Field | Description |
ID | Field represents the unique code of Attachment. |
Language | Country specific language used to register the title. |
Title | Field represents the Title of the attachment. |
Description | Field represents the Description of the attachment. |
Attachment | Field allows users to attach the file. |
Date time | Field represents the Date and Time of the document uploaded. |
User | Field represents the users who are assigned this task. |
Overview
Assign employees who are part of the claim resolution committee.
Claim Resolution Committee Member Tab screen Fields
Field | Description |
Committee Member | Look up functionality required, if users entering the Claim Resolution exists in Committee Member with Committee type ='Claim Resolution; the system must suggest this as the first Claim Resolution Member. System takes into account only Committee Members that are Committee type = 'Claim Resolution' |
Is Responsible | This is the Claim Resolution Member who is responsible to communicate with the vendor to gather further information if it is needed and lead the claim process to a success resolution. |