Overview
The Claim Resolution entity contains a record of the results of every claim posted by a vendor.
A Claim Resolution can be created after a Claim has been analyzed by the corresponding Committee and a decision is made.
Claim Acceptance results in one of the following actions: Procurement Document Cancellation, Intend to Award to Second best bidder, Claim Irrelevant, or Not enough information provided to support the Claim.
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Procurement ► Claims Resolution
Claim Resolution screen Fields and Tabs
Field | Description |
ID | This is a unique identification code manually entered by users or automatically generated based on parameters. |
Status | Workflow Status of the Claim Resolution gets selected in this field. |
Claim | ID of the Claim associated with the Claim Resolution is selected in this field by clicking on the look up button. |
Resolution Type | Type of Claim Resolution made is selected from the look up button available for this field. |
Language | Country specific Language used to enter the Claim Resolution information is selected from the drop down box available for this field. |
Decision | Decision made by the Claim resolution committee regarding the Claim originally submitted is entered in this field. |
Justification | Brief justification or support for the Decision is mentioned in this field. |
Resolution Document | A hard copy of the Document Claim Resolution signed by all members of the Claim Resolution Committee is attached clicking on the new button available on this field. |
Attachments Tab | Collection of 0 to more files relevant to support the Claim Resolution is added using this tab. |
Additional Information Tab | Further information requested by the claim resolution committee to the vendor if part of the claim needs to be clarified or more specific is added from this tab. |
Committee Members Tab | All the employees that are part of the claim resolution committee get mentioned by selecting this tab. |
Overview
If the committee considers that some of the information provided by the vendor as part of the claim needs to be clarified or more specific, the Claim Responsible User may contact the Vendor in order to gather more information about the claim.
Additional Information Tab screen Fields and Tab
Field | Description |
ID | This is a unique identification code automatically generated by the system. |
Required Information Date | The date the information is required, is selected from the Calendar button in this field. |
Vendor response Date | The date on which vendor responded is recorded in this field from the calendar button available for this field. |
Status | The status of the response is selected from the options available in the drop down box. There are two options available- Response pending and Response submitted. |
Request Communication Method | The method of communication of the request is selected from the drop down box available for this field. |
Response Communication Method | The method of caommunication used for responding is selected from the drop down box available for this field. |
Language | Country specific language used to respond is selected. |
Vendor Response | The short description regarding the response of the vendor is mentioned in this field. |
Required Information | The required information is entered in this field. |
Attachments Tab | The response of the vendor is added using this tab. |
Overview
The information regarding the attachment. It further contains the description of the attachment or additional information not included in the uploaded document can be included here.
Attachment Tab screen Fields
Field | Description |
ID | Unique identification code manually entered by users or automatically generated based on parameters. |
Selected | If checked indicates that the attachment will be selected. |
Language | Country Specific Language used to enter the description information. |
Title | Title of attachment uploaded. |
Description | Any description of the attachment or additional information not included in the uploaded document can be included here. |
Attachment | The uploaded document, this attribute will have the physical file document within the database. |
Date Time | The date and time the attachment was uploaded or Date and Time of the last operation performed on the attachment document. Visible for the user. Automatically assigned. |
User | The user uploading the attachment. |
Language | Country Specific Language used to enter the description information. |
Overview
The information regarding the attachment. It further contains the description of the attachment or additional information not included in the uploaded document can be included here.
Attachment Tab screen Fields
Field | Description |
ID | Unique identification code manually entered by users or automatically generated based on parameters. |
Selected | If checked indicates that the attachment will be selected. |
Language | Country Specific Language used to enter the description information. |
Title | Title of attachment uploaded. |
Description | Any description of the attachment or additional information not included in the uploaded document can be included here. |
Attachment | The uploaded document, this attribute will have the physical file document within the database. |
Date Time | The date and time the attachment was uploaded or Date and Time of the last operation performed on the attachment document. Visible for the user. Automatically assigned. |
User | The user uploading the attachment. |
Language | Country Specific Language used to enter the description information. |