English
EspañolClaim Resolution
Overview
The Claim Resolution entity contains a record of the results of every claim posted by a vendor.
A Claim Resolution can be created after a Claim has been analyzed by the corresponding Committee and a decision is made.
Claim Acceptance results in one of the following actions: Procurement Document Cancellation, Intend to Award to Second best bidder, Claim Irrelevant, or Not enough information provided to support the Claim.
Navigation
Procurement ► Claims Resolution
Claim Resolution screen Fields and Tabs
Field | Description |
ID | This is a unique identification code manually entered by users or automatically generated based on parameters. |
Status | Workflow Status of the Claim Resolution gets selected in this field. |
Claim | ID of the Claim associated with the Claim Resolution is selected in this field by clicking on the look up button. |
Resolution Type | Type of Claim Resolution made is selected from the look up button available for this field. |
Language | Country specific Language used to enter the Claim Resolution information is selected from the drop down box available for this field. |
Decision | Decision made by the Claim resolution committee regarding the Claim originally submitted is entered in this field. |
Justification | Brief justification or support for the Decision is mentioned in this field. |
Resolution Document | A hard copy of the Document Claim Resolution signed by all members of the Claim Resolution Committee is attached clicking on the new button available on this field. |
Attachments Tab | Collection of 0 to more files relevant to support the Claim Resolution is added using this tab. |
Additional Information Tab | Further information requested by the claim resolution committee to the vendor if part of the claim needs to be clarified or more specific is added from this tab. |
Committee Members Tab | All the employees that are part of the claim resolution committee get mentioned by selecting this tab. |